电子政务使用提升政府信任:是否可能与何以可为-《南京师大学报》（社会科学版）

文章信息/Info

Title:: E-Government's Promotion of Public Trust in Government: Feasibility and Approach

Keywords:: e-government; public participation; government trust; political efficacy

摘要:: 一直以来,电子政务的使用和推广被认为是提升社会公众政府信任水平的有效途径,但对于这两者之间的具体作用机制却缺乏清晰的描述和解释。本文着重研究了电子政务对政府信任的影响,并探讨两者作用过程中公众参与的中介作用及政治效能感的调节作用机制。通过对2629份问卷调查数据的分析,发现电子政务的使用正向影响社会公众的参与水平,而社会公众的参与对其政府信任水平的提升发挥积极的作用。电子政务使用对政府信任的正向形塑效应正逐渐显现; 电子政务使用对政府信任的提升作用部分归因于公众参与度的增加; 就公众参与对政府信任的正向影响作用而言,政治效能感具有放大效应。

Abstract:: For a long time, the use and promotion of e-government has been considered as an effective way to enhance the level of public trust in government, but there is no clear description and explanation for the specific mechanism between the two. This paper focuses on the impact of e-government on government trust, and discusses the mediating role of public participation and the regulatory mechanism of political efficacy. The analysis of 2, 629 questionnaire survey data shows that the use of e-government can effectively promote the participation of the public, and the participation of the public has a positive effect on the promotion of government trust. The positive shaping effect of e-government on government trust is gradually emerging; the promotion effect of e-government on government trust is partly attributed to the increase of public participation; as for the promotion effect of public participation on government trust, the sense of political efficacy has a magnification effect.