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The Transition of Medical Worker's Trust in Patients from the Perspective of Psychological Contract: A Participatory Observational Study Conducted in a Children's Blood Disease Center(PDF)

《南京师大学报》（社会科学版）[ISSN:1006-6977/CN:61-1281/TN]

Issue:
2023年04期
Page:
75-84
Research Field:
心理学研究
Publishing date:

Info

Title:
The Transition of Medical Worker's Trust in Patients from the Perspective of Psychological Contract: A Participatory Observational Study Conducted in a Children's Blood Disease Center
Author(s):
WANG Xinjian;  WANG Cong
Keywords:
psychological contract;  medical worker's trust in patients;  doctor-patient trust;  doctor-patient relationship
PACS:
-
DOI:
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Abstract:
The psychological contract of medical workers is the implicit expectation of medical personnel on their rights and obligations based on their roles in the medical institution, including their expectations of the medical institution and government departments, and expectations of patients and their deputies. In the inpatient ward, the establishment and differentiation of the medical workers trust in patients are achieved through the constant comparison of the fulfillment perception of the psychological contract and their implicit expectations. If doctors or nurses perceive a mismatch between their perceptions and expectations, it will trigger negative emotions such as disappointment, anger, burnout, etc., resulting in damage or even interruption of trust in medical staff. On the contrary, respect and recognition from patients can strengthen the professional identity of medical staff, buffer their dissatisfaction caused by work intensity and management pressure, and reduce the occurrence of job burnout. The formation of medical trust is premised on the all-around satisfaction of the psychological contract of medical workers, which requires not only satisfaction at the interpersonal level, but also insurance at the institutional level.

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Last Update: 2023-08-25